Privacy Policy

Last Updated: May 26, 2026

Introduction

Primary Care and Wellness Clinic of Arlington ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following information:

Name, email address, and phone number

Appointment and scheduling information

General health inquiry information submitted through our website forms

Website usage data through analytics tools

Note: Protected Health Information (PHI) is collected and stored only through our secure HIPAA-compliant electronic medical records system.

How We Use Your Information

We use your information to:

Schedule and confirm appointments

Send appointment reminders and follow-ups

Share clinic updates and health education

Respond to your inquiries

Improve our website and services

SMS Communications

Primary Care and Wellness Clinic of Arlington may send SMS text messages to patients and prospective patients who have explicitly opted in to receive such communications.

Types of messages we send:

Appointment reminders and confirmations

Health and wellness tips

Clinic announcements and service updates

Follow-up care reminders

To opt in: Check the SMS consent box on any of our website forms or intake documents.

To opt out: Reply STOP to any message you receive from us at any time.

To request help: Reply HELP to any message.

Message frequency varies based on your care plan and preferences. Message and data rates may apply.

We do not share your phone number with third parties for marketing purposes.

Email Communications

By submitting your email address through our website, you agree to receive communications from us. You may unsubscribe at any time by clicking the unsubscribe link in any email.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Protected Health Information is handled only through our secure EMR system and is never stored in non-compliant third-party tools.

Third Party Services

We use GoHighLevel as our CRM and communication platform. This system is used for operational communications only and does not store PHI.

Cookies

Our website may use cookies to improve your browsing experience. You may disable cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Primary Care and Wellness Clinic of Arlington

3825 W Green Oaks Blvd, Suite 750

Arlington, TX 76016

Phone: (817) 653-4406

Email: [email protected]